Reviews

I've been going to Innovative Dental for 15yrs+ and have had quite a bit of work done, both Dr Duncan and Dr Kachalia are fantastic. Highly recommend them both and the staff and dental assistants are also amazing.

Have had many dentists, and by far one the best!! Super friendly staff and amazing dentist with tremendous experience. They use the latest technology and techniques. An honest business too. My family loves it here. So happy and lucky to have found them. Highly recommend.

Wow! If I could give more stars I would! I haven't been to the dentist in *gasp* 10 years! I was nervous but more excited to start getting my teeth fixed up. That's when I found Dr Kachalia and his team, who are all just wonderful! The office is just gorgeous! Not like an outdated, old school dentist office. So modern and new! I've been to the office twice now, the first time for exams and a cleaning and the second time was today. I had a bigger appointment today that lasted around 3 hours and was shocked when the asked, "Hulu or Netflix?"!!! I mean what a way to make the appointment go by so much faster and way more relaxing.bi had some headphones and just tuned out. And I thought they were kidding when they said they said they'll turn on the massage chair but they weren't! But more seriously, Dr. Kachalia is just great! He very professional and kind, he's thorough and made sure I was in the loop about all my dental needs. He sat me down and showed me all my teeth and explained everything in detail to me. And his staff, they are incredible. Friendly and professional!!! I might be one of the only people who looks forward to their dental appointment! 10 star rating!!

They are wonderful. On time, caring, and do great work. Paul HOOTMAN

Both Dr. Duncan and Dr. Kachalia are extremely innovative in finding solutions for your dental needs. I have seen Dr. Duncan mostly and she is gentle and highly skilled. She has repaired chips on two of my front teeth and you cannot even tell. She takes great pride in her work and strives for (and achieves) perfection. I had a concern with a couple of my teeth recently and she offered a couple of solutions for me to choose from. I used to think my previous dentist was the best there was, but Dr. Duncan has exceeded those standards. Her office staff is also friendly, accommodating and easy to be around. Dr. Kachalia is also highly skilled and personable. He is also highly respected in the dental industry and travels the country giving presentations and sharing his expertise with other dentists. He consistently learns and brings new innovative ideas to their dental practice. Love this place!

The staff and Dr. Duncan are really fantastic. I would highly recommend them. My kids have never liked going to the Dentist but now they don't mind. They think Dr. Duncan is great and everyone else in the office.

It's been a real blessing to have found Dr. Kachalia. His patience, care, and easy-going demeanor have made every appointment not only a completely painless experience, but a pleasure as well. My mind is at ease each time I sit down in the chair because I know I'm in the best hands possible. I cannot offer high enough praise to Dr. Kachalia, Liz, and the rest of the team.

Best dentists in the Bay Area. They've been taking care of us like family for almost 10 years. Simply the best.

Dr. Duncan is hands-down the most gentle and competent general dentist I have come across. The process from exam through treatment was quick and friendly with great staff and doctors. Dr. Duncan's touch is wondrously light, making the anesthetic and treatment so easy. She showed me step-by-step what was happening through incredible technology. The final restoration was completed so well, I never notice it's there. I put my trust in Dr. Duncan as my dentist!

Why haven't there been any recent yelps? My guess is that we don't want to give away our secret and keep our favorite dentist to ourselves. From the front desk, hygienist and then Drs Duncan and Kachalia I can't begin to say how much I love their practice and results. I haven't been more confident with my care and smile. This is home, let them take care if you. I like the detail work Dr. Duncan has made to care for and fine tune some of my previous crown work, just beautiful and even the hygienist didn't notice the upgrade until I mentioned and complimented the doctor. Liz at the front your are my families lifeline, many thanks IDC!!!

Im so happy I found this dentist! My co workers referred me to these two dentists. They are so gentle and kind. I have had very bad experiences with dentist in the past which causes a lot of anxiety and fear, however innovative dental has made going to the dentist a positive experience. I even started flossing! Very happy patient 🙂 here!

So if you are looking for the best dentist office in the Bay look no further. The staff is professional and always do a kick ass job. The office is modern and exceptionally clean. I am use to the standard old school cleaning but at Innovative Dental they use the proven cutting edge cleaning techniques. I had the Guided Biofilm Therapy cleaning and it's a mind blower! So my teeth felt cleaner and my gums were less sore then the normal cleanings I use to get. Almost no manual scraping during the cleaning. If you have a chance I highly recommend that you try this new method of teeth cleaning it's literally a game changer. There are certain things in the world that are revolutionary like the wheel, electricity, internet, and now there is Guided Biofilm Therapy. I almost never write reviews but I had to about this. Dr Duncan, Dr. K, and the staff will do an excellent job and treat you right. Keep it 100.

...Many REGRETS for not knowing/meeting Dr. Duncan and the staff before...Dr. Duncan is the absolute best Dentist! She is cheerful, kind and highly skilled. She listens to your concerns and offers the best solutions for your dental needs. The clinic is very high tech, modern and spotless as I am very particular about cleanliness. I am 100% sure that my last two visits with Dr. Duncan were the BEST ever! And I have more visits to come in the near future...Thank you for making me feel safe and special! I highly recommend Dr. Charity Duncan in San Ramon.

Love Dr. Duncan! Her staff is friendly and she's just the best. She takes the time to explain everything to you and is very thorough. I didn't think I could learn anything new about my teeth and oral care, but I did. 🙂 I'm pretty certain it was the best cleaning I had ever had in my life. I would even take my kids to her if they didn't already love their pediatric dentist. I also had to go back in for a filling and they were super quick and painless. In and out within an hour. The new office is high tech so you can relax and watch a movie all the while you're getting a filling. Easy peasy and I would definitely recommend this office.

Ok their service and office is 5 stars, however their dental plan they have is very situational as to whether or not it is beneficial. If you are older and do not have dental insurance and have lots of things you need done orally then I would get it. If you are relatively young and only have minor stuff if anything then I would not get the plan. I get my teeth cleaned every 6 months and that costs about $120 bucks out of pocket without insurance or their in house plan. I signed up for their in house dental plan thinking it was a good idea because I needed 4 cavities filled too. Well the first visit did not count as covered because I was signing up while paying. Ok, fine. So I pay full price for the first visit and then pay $40 a month for the next 6 months. I and then got x-rays and cleaning free. Ok well over 6 months of pay yeah maybe that was worth it. Then I got 10% off of 4 fillings and a bone extraction which was done fast and amazingly painless and priced very well. I live 2 hours away now so rather than make me schedule an appointment it was fast enough she could do the procedure right then and there. And let me tell you not only are their skill and equipment top notch but their cleaning techs are very nice people too and the Covid protocols they followed really impressed me quite a bit, like with the air purifier machines they had in each room. OK ok I'm going a little off topic here. So at this point I am feeling like hey maybe I am a little ahead with this plan thing. Fast forward to now, it has been 6 months since my last cleaning and I haven't gotten any other procedures or x-rays in 2 years and now I started a new job so I had to cancel my scheduled cleaning. They are only open Monday through Thursday so that kind of stinks for me having just started a new job and not really being able to take that time off work. Then to boot to reschedule it will be a 2 month additional wait. Okay so now I have paid in $240 at this point and by the time I get a cleaning it will be another $80 in plan dues plus I will wait an additional 2 months. I mean I get it, they are busy and they didn't force me to chose this plan. I guess I am more upset with myself then anything about this whole payment plan and having to move away from a dentist I like. It's just a cluster of emotions and hardships. That being said their staff is very nice and even though I am upset with their dental plan and I am canceling it and going to a local dentist for cleanings from now on, I will still call and schedule any bigger procedures to be done here. I trust them a lot. Like a lot a lot. I don't trust their in house dental coverage plan but I trust their equipment and skills. I don't know how many of you have had cavities filled but I had only ever had one done before coming here so I did not have much to compare. During the procedure they recline the chair back fully so you are lying down and looking up watching a TV. They ask you what you would like to watch. SUPER COOL. They put headphones on you so you can listen to it which is so so so so nice. You don't have to hear them working on your teeth. I did not have any scary thoughts like I usually do while getting my teeth worked on as I was not focused on it. I was watching Pscych on Netflix lol. Anyways I guess I was tired when I went in but the chair was so relaxing I literally had to try to keep myself from falling asleep, mainly because if I did I think my head would move like crazy lol. Anyways I don't even remember how long the procedure was and honestly, yeah right after I knew I had had it done but now, 2 ish years later, I can't even tell and all I remember thinking back on it was how relaxing it was to sit there and watch Psych. I think that pretty much sums up how awesome they are at dental work. You don't think about it while it is happening. You are pretty relaxed, and not in a weird waterfall sounds and Enya music kind of way lmao, and in the end you could genuinely forget that you ever had anything done in the first place. Thats why even though I live 2 hours away I will still go here for bigger things I need done.

Very professional and meticulous attention to detail it's always a pleasure to have a visit

Dentistry at its best!!!! Love this team and their staff are so caring and helpful. Truly touched by their greatness! Stephanie is an amazing and friendly dental hygienist who has always treated me with the utmost care. Liz and Ambrosia are both warm and sweet. I never ever thought I'd say this but I was very fearful of dentistry after several bad experiences many years ago. This team got me over that fear and now I actually enjoy my visits. Dr Duncan you have worked wonders on my attitude and comfort level. It's because of you I confronted my fear and even got my widows removed proactively! Thank you my dental angels!

I hated going to the dentist but I recently changed to Dr. Duncan and now feel much better about having work done. My first visit was an emergency with a cracked crown and she fixed it on the spot. I have gotten two shots so far and they were painless. Not kidding!!!

Dr. Duncan and Dr. Kachalia have an excellent practice. I have been Dr. Duncan's patient for eight years and she is the best dentist I have ever encountered. I have had small and major work done and Dr. Duncan has consistently demonstrated her extreme competence. Not only does she have the hands of a fairy when she touches my teeth and gums, but she has the most wonderful cheerful and compassionate personality. I have also been Dr. Kachalia's patient a few times and he is as competent, gentle and compassionate as Dr. Duncan. Their offices are beautiful and they have state-of-the-art equipment which helps make a patient's experience the best possible. I also want to mention that everyone who works in their office is always friendly and pleasant. Thank you all, you are the best!

We are so glad we found Dr. K and Dr. D's practice! My husband works in the dental industry. And even so, it's hard to find the perfect dentist. Dr. K and Dr. D are both skillful clinicians, compassionate individuals, and always do a great job making you feel at ease in the dental chair. I would highly recommend them to anyone looking for a new dentist in the Easy Bay.

As the anesthetic wears off from my appointment earlier this morning, I thought I would take a few minutes to express, once again, my deep appreciation for this handsome couple who have found their calling in life. Truly, Parag and his charming wife Charity are doing just what they are meant to do, and they do it superbly. First and foremost, they have the best personalities of any dentists I've ever been to. Their "bedside manner" is kind, informative, professional, gentle, caring, and encouraging. Equipped with all the latest technologies, they work swiftly and efficiently, and seem to really enjoy their work. That is a comforting feeling for a patient, as opposed to other dentists who can be technical, aloof, and often less friendly. Duncan and Kachalia are happy, cheerful people who also happen to be professionally skilled in the delicate work that they do. I have known them for over a decade and I'm grateful they are located nearby and make my dental visits less stressful every time. I would also like to add that their assistants are also equally good-natured and efficient in their work. It makes a big difference in a usually uncomfortable situation in the dental chair.

Drs. Duncan and Kachalia go above and beyond to give the very best patient care. I recommend them to anyone searching for a dentist!

If you want to go to the absolute best Dentists, look no further. Seriously. Stop now. Stop searching on yelp. Stop talking to your friends. Just stop. Saving you a lot of time here. We've been going to Dr. Charity and her husband as a family for over 5 years. First class, painless, kind, efficient, warm and wonderful. Yes, I did say painless. Both Dr. Charity and Dr. Parag have excellent bedside manner and are technically off the hook with their mad skills. As someone who was traumatized going to the dentist growing up, visiting this office is always something we look forward to. It's like hanging out with friends while getting the best dental care possible. Both my husband and I have had cosmetic work done with them. Perfection. Only wish we did it sooner! And the kids are always excited to see them. Can't ask for anything more!

I have been going to Innovative Dental Concepts for over 6 years now and Dr. Duncan and Dr. Kachalia are amazing! They are always attentive to your concerns and needs. They are very clear and concise on their procedures and are always happy to answer any questions/concerns with a smile! The staff are always very friendly and warm. Thank you for taking so much pride in what you do!